README.md

@@ -5,7 +5,7 @@
 ## Configuration
 
 ```shell
-# Required API endpoint/authentication variables
+# Required API/authentication variables:
 SONAR_URL=https://instance.sonar.software/api/graphql
 SONAR_TOKEN=
 RC_APP_KEY=
@@ -17,25 +17,15 @@ RC_LOGIN_PASSWORD=
 # Set to any value to enable use of RingCentral's sandbox API
 RC_SANDBOX=
 
-# The database to use
-# valid options: pg, sqlite
-# default: sqlite
 DB_ENGINE=sqlite # can be pg
-
-# Only used when DB_ENGINE=pg
+# only used when DB_ENGINE=pg
 DB_URL=
-# Only used when DB_ENGINE=sqlite
-# default: voicemails.db
+# only used when DB_ENGINE=sqlite
 DB_FILE=voicemails.db
 
 # A mapping of extension number to Sonar Ticket Group
 # Only the voicemail boxes of these extensions will be checked
 EXTENSION_TICKET_GROUPS=1:1,2:2,2:3
-
-# Upon first run, query RingCentral voicemails up to FIRST_RUN_AGE seconds old.
-# Useful when the application is restarted after not running for some time.
-# default: 86400 (1 day)
-FIRST_RUN_AGE=86400
 ```
 
 ## Deployment
@@ -55,8 +45,6 @@ services:
     environment:
       # ... see Configuration above
       DB_FILE: /data/voicemails.db
-      # so the created tickets show the correct 'Received' date & time
-      TZ: America/Creston
     volumes:
       - data:/data
 ```

src/db/migrations/20210311061107_create_audio_table.ts

@@ -1,13 +0,0 @@
-import { Knex } from "knex";
-
-export async function up(knex: Knex) {
-  await knex.schema.createTable("recordings", (table) => {
-    table.bigInteger("messageId").primary().references("voicemails.messageId");
-    table.string("mimeType", 32);
-    table.binary("audio");
-  });
-}
-
-export async function down(knex: Knex) {
-  await knex.schema.dropTable("recordings");
-}

src/db/migrations/20210311185912_move_duration_to_recordings_table.ts

@@ -1,47 +0,0 @@
-import { Knex } from "knex";
-
-export async function up(knex: Knex) {
-  return knex.transaction(async (trx) => {
-    await trx.schema.alterTable("recordings", (table) => {
-      table.integer("duration");
-    });
-
-    // transfer recording durations from voicemails table
-    await trx("recordings").update({
-      duration: knex("voicemails")
-        .select("duration")
-        .where("messageId", knex.raw("??", "recordings.messageId")),
-    });
-
-    // now we can make duration column not-nullable
-    await trx.schema.alterTable("recordings", (table) => {
-      table.integer("duration").notNullable().alter();
-    });
-
-    await trx.schema.alterTable("voicemails", (table) => {
-      table.dropColumn("duration");
-    });
-  });
-}
-
-export async function down(knex: Knex) {
-  return knex.transaction(async (trx) => {
-    await trx.schema.alterTable("voicemails", (table) => {
-      table.integer("duration");
-    });
-
-    await trx("voicemails").update({
-      duration: knex("recordings")
-        .select("duration")
-        .where("messageId", knex.raw("??", "voicemails.messageId")),
-    });
-
-    await trx.schema.alterTable("voicemails", (table) => {
-      table.integer("duration").notNullable().alter();
-    });
-
-    await trx.schema.alterTable("recordings", (table) => {
-      table.dropColumn("duration");
-    });
-  });
-}

src/index.ts

@@ -30,22 +30,6 @@ function getExtensionToTicketGroupMapping() {
   return mapping;
 }
 
-const DEFAULT_FIRST_RUN_AGE = 86400;
-
-function getTicketizeConfig() {
-  const firstRunAge = process.env.FIRST_RUN_AGE
-    ? parseInt(process.env.FIRST_RUN_AGE)
-    : DEFAULT_FIRST_RUN_AGE;
-  if (isNaN(firstRunAge) || firstRunAge <= 0) {
-    throw new Error("FIRST_RUN_AGE must be a valid positive integer");
-  }
-
-  return {
-    firstRunAge,
-    extensionToTicketGroup: getExtensionToTicketGroupMapping(),
-  };
-}
-
 async function initSonar() {
   const sonar = new Sonar(process.env.SONAR_URL!, process.env.SONAR_TOKEN!);
   // simple query to test API cedentials
@@ -68,10 +52,6 @@ async function initRingCentralSDK() {
     clientId: process.env.RC_APP_KEY,
     clientSecret: process.env.RC_APP_SECRET,
   });
-  const platform = sdk.platform();
-  platform.on(platform.events.refreshError, (err) => {
-    console.error(err);
-  });
   await sdk.login({
     username: process.env.RC_LOGIN_USERNAME,
     extension: process.env.RC_LOGIN_EXT,
@@ -99,7 +79,9 @@ async function main() {
     const db = await initDB();
 
     console.log("Starting ticketizer...");
-    const intervals = ticketize(sonar, rcsdk, db, getTicketizeConfig());
+    const intervals = ticketize(sonar, rcsdk, db, {
+      extensionToTicketGroup: getExtensionToTicketGroupMapping(),
+    });
 
     ["SIGINT", "SIGTERM", "SIGQUIT"].forEach((sig) => {
       process.on(sig, async () => {

src/template.tsx

@@ -1,9 +1,8 @@
 import React from "react";
 import ReactDOMServer from "react-dom/server";
+import type { Contact, StoredVoicemail } from "./types";
 import { getNationalNumber, formatSeconds } from "./util";
 import { DateTime } from "luxon";
-import type { Contact } from "./types";
-import type { StoredVoicemail, StoredRecording } from "knex/types/tables";
 
 export function getTicketSubject(
   voicemail: StoredVoicemail,
@@ -14,10 +13,7 @@ export function getTicketSubject(
   })`;
 }
 
-export function getTicketBody(
-  vm: StoredVoicemail & StoredRecording,
-  contact?: Contact
-) {
+export function getTicketBody(vm: StoredVoicemail, contact?: Contact) {
   return ReactDOMServer.renderToStaticMarkup(
     <div>
       <div>
@@ -37,12 +33,7 @@ export function getTicketBody(
       </div>
       <br />
       <div>
-        <span>
-          <b>Transcription:</b>{" "}
-          {vm.transcriptionStatus === "CompletedPartially" ? (
-            <i>(partial)</i>
-          ) : undefined}
-        </span>
+        <strong>Transcription: </strong>
         <p>
           <i>
             {vm.transcription

src/ticketize.ts

@@ -11,8 +11,8 @@ import type {
   RCAudioAttachment,
   Recording,
   Transcription,
+  StoredVoicemail,
 } from "./types";
-import type { StoredVoicemail, StoredRecording } from "knex/types/tables";
 
 const SEARCH_CONTACT_BY_PHONE_NUMBER_QUERY = gql`
   query getContactByPhoneNumber($phoneNumber: String!) {
@@ -49,7 +49,6 @@ function rcapi(short: string, version = "v1.0") {
 }
 
 interface TicketizeConfig {
-  firstRunAge: number;
   extensionToTicketGroup: { [key: string]: number };
 }
 
@@ -63,7 +62,7 @@ export function ticketize(
   sonar: Sonar,
   rcsdk: SDK,
   db: Knex,
-  { firstRunAge, extensionToTicketGroup }: TicketizeConfig
+  { extensionToTicketGroup }: TicketizeConfig
 ) {
   /**
    * Uploads a file to Sonar, returning its ID.
@@ -93,17 +92,17 @@ export function ticketize(
   }
 
   /**
-   * Returns `extensionId`s messages that are up to `age` seconds old.
+   * Returns `extensionId`s messages that are up to `from` seconds old.
    *
    * @param extensionId
-   * @param age the maximum age (in seconds) of voicemails to fetch
+   * @param from how many seconds ago to retrieve messages from
    */
-  async function getExtensionVoicemails(extensionId: number, age = 86000) {
+  async function getExtensionVoicemails(extensionId: number, from = 86000) {
     const result = await rcsdk.get(
       rcapi(`/account/~/extension/${extensionId}/message-store`),
       {
         messageType: "VoiceMail",
-        dateFrom: new Date(Date.now() - age * 1000).toISOString(),
+        dateFrom: new Date(Date.now() - from * 1000).toISOString(),
       }
     );
     return (await result.json()).records as RCMessage[];
@@ -169,8 +168,8 @@ export function ticketize(
     const response = await rcsdk.get(audio.uri);
     const result = {
       duration: audio.vmDuration,
-      mimeType: audio.contentType,
-      audio: await response.arrayBuffer(),
+      mimetype: audio.contentType,
+      audio: await response.blob(),
     };
     return result;
   }
@@ -194,10 +193,7 @@ export function ticketize(
    * @param voicemail
    * @param contact
    */
-  async function createTicket(
-    voicemail: StoredVoicemail & StoredRecording,
-    contact?: Contact
-  ) {
+  async function createTicket(voicemail: StoredVoicemail, contact?: Contact) {
     const input: any = {
       subject: getTicketSubject(voicemail, contact),
       description: getTicketBody(voicemail, contact),
@@ -233,8 +229,7 @@ export function ticketize(
     recording: Recording,
     transcription: Transcription
   ) {
-    await db.transaction(async (trx) => {
-      await trx("voicemails").insert({
+    return db<StoredVoicemail>("voicemails").insert({
       messageId: message.id,
       extensionId: message.extensionId,
       received: message.creationTime,
@@ -243,28 +238,20 @@ export function ticketize(
       extensionName: extension.name,
       fromNumber: message.from.phoneNumber,
       fromName: message.from.name,
+      duration: recording.duration,
       transcriptionStatus: transcription.status,
       transcription: transcription.text,
     });
-      await trx("recordings").insert({
-        messageId: message.id,
-        mimeType: recording.mimeType,
-        audio: new Uint8Array(recording.audio),
-        duration: recording.duration,
-      });
-    });
   }
 
   /**
-   * Updates a stored voicemail
+   * Updates a stored voicemail using its current properties
    * @param voicemail the voicemail to update
    */
-  async function updateStoredVoicemail(voicemail: Partial<StoredVoicemail>) {
-    const messageId = voicemail.messageId;
-    if (!messageId) {
-      throw new Error("Missing required messageId property");
-    }
-    await db("voicemails").update(voicemail).where({ messageId });
+  async function updateStoredVoicemail(voicemail: StoredVoicemail) {
+    await db<StoredVoicemail>("voicemails")
+      .update({ ...voicemail })
+      .where({ messageId: voicemail.messageId });
   }
 
   /**
@@ -272,7 +259,9 @@ export function ticketize(
    * @returns whether the message by the given ID has been stored
    */
   async function isMessageStored(messageId: number) {
-    const result = await db("voicemails").where({ messageId }).first();
+    const result = await db<StoredVoicemail>("voicemails")
+      .where({ messageId })
+      .first();
     return result !== undefined;
   }
 
@@ -280,8 +269,7 @@ export function ticketize(
    * @returns stored voicemails that haven't had tickets created for them yet
    */
   async function getUnprocessedVoicemails() {
-    return await db("voicemails")
-      .join("recordings", "voicemails.messageId", "recordings.messageId")
+    return await db<StoredVoicemail>("voicemails")
       .whereNull("ticketId")
       .whereIn("transcriptionStatus", [
         "Completed",
@@ -295,7 +283,7 @@ export function ticketize(
    * @returns stored voicemails whose trranscriptions may still be in progress
    */
   async function getMissingTranscriptionVoicemails() {
-    return await db("voicemails")
+    return await db<StoredVoicemail>("voicemails")
       .whereNotNull("transcription")
       .whereNotIn("transcriptionStatus", [
         // Don't include those whose transcriptions have failed or will not
@@ -306,13 +294,16 @@ export function ticketize(
   }
 
   /**
-   * Retrieves and stores the voicemails for `extension` that are up to `age`
+   * Retrieves and stores the voicemails for `extension` that are up to `from`
    * seconds old.
    * @param extension
-   * @param age
+   * @param from
    */
-  async function storeExtensionVoicemails(extension: RCExtension, age: number) {
-    const messages = await getExtensionVoicemails(extension.id, age);
+  async function storeExtensionVoicemails(
+    extension: RCExtension,
+    from: number
+  ) {
+    const messages = await getExtensionVoicemails(extension.id, from);
     const isStored = await Promise.all(
       messages.map((message) => isMessageStored(message.id))
     );
@@ -333,15 +324,15 @@ export function ticketize(
 
   /**
    * Fetch and store new voicemails. If this is the first run, we get the last
-   * day's worth of voicemails. Otherwise, we fetch only the last 5 minutes.
+   * day's worth of voicemails. Otherwise, we fetch only the last 15 minutes.
    *
-   * @param firstRun whether this is the first run
+   * @param firstRun whether this is the first run or not
    */
   async function fetchAndStoreNewVoicemails(firstRun = false) {
     const extensions = await getValidRCExtensions();
     return Promise.all(
       extensions.map((extension) =>
-        storeExtensionVoicemails(extension, firstRun ? firstRunAge : 300)
+        storeExtensionVoicemails(extension, firstRun ? 86400 : 900)
       )
     );
   }
@@ -375,11 +366,7 @@ export function ticketize(
           // else we do nothing
           return;
         }
-        return updateStoredVoicemail({
-          messageId: message.messageId,
-          transcriptionStatus: message.transcriptionStatus,
-          transcription: message.transcription,
-        });
+        return updateStoredVoicemail(message);
       })
     );
   }
@@ -398,7 +385,7 @@ export function ticketize(
           `Created ticket ${ticketId} from voicemail ${voicemail.messageId}`
         );
         return updateStoredVoicemail({
-          messageId: voicemail.messageId,
+          ...voicemail,
           ticketId,
           contactId: contact?.id,
           contactableType: contact?.contactable.__typename,
@@ -416,20 +403,22 @@ export function ticketize(
   return [
     setAsyncInterval(
       () => {
-        const promise = fetchAndStoreNewVoicemails(firstRun).catch(
-          catchHandler
-        );
+        const promise = fetchAndStoreNewVoicemails(firstRun);
         firstRun = false;
-        return promise;
+        return promise.catch(catchHandler);
       },
       60 * 1000,
       true // immediate
     ),
     setAsyncInterval(
       () => fetchMissingTranscriptions().catch(catchHandler),
-      15 * 1000,
+      60 * 1000,
+      true
+    ),
+    setAsyncInterval(
+      () => createTickets().catch(catchHandler),
+      60 * 1000,
       true
     ),
-    setAsyncInterval(() => createTickets().catch(catchHandler), 1000, true),
   ];
 }

src/types.ts

@@ -97,8 +97,8 @@ export interface RCMessage {
 
 export interface Recording {
   duration: number;
-  mimeType: string;
-  audio: ArrayBuffer;
+  mimetype: string;
+  audio: Blob;
 }
 
 export interface Transcription {
@@ -106,16 +106,17 @@ export interface Transcription {
   text: string | null;
 }
 
-declare module "knex/types/tables" {
-  interface StoredVoicemail {
+export interface StoredVoicemail {
   messageId: number;
   extensionId: number;
+  processed: boolean;
   received: string;
   toNumber: string;
   extensionNumber: string;
   extensionName: string;
   fromNumber: string;
-    fromName: string;
+  fromName?: string;
+  duration: number;
   transcriptionStatus: TranscriptionStatus;
   transcription: string | null;
   ticketId?: number;
@@ -123,16 +124,3 @@ declare module "knex/types/tables" {
   contactableType?: string;
   contactableId?: number;
 }
-
-  interface StoredRecording {
-    messageId: number;
-    mimeType: string;
-    audio: ArrayBuffer;
-    duration: number;
-  }
-
-  interface Tables {
-    voicemails: StoredVoicemail;
-    recordings: StoredRecording;
-  }
-}